At Powerhorse Splitter®, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase. Please read this disclosure carefully to understand our practices.
Collection of Information
We collect different types of information from you when you visit our site or make transactions.
Order Information: When you buy a log splitter or accessories, we need information like your name, shipping/billing address, email, and payment details to process the transaction.
Account Registration: If you create an account on our site, we collect your email, password, name, and contact info. You can update this at any time in your account.
Communication Records: If you contact us via email, phone, chat, social media, survey, or other means, we keep a record of that correspondence.
Device Information: Our site automatically collects your device operating system, browser type, IP address, access dates/times, and pages visited. This helps improve our service.
Cookies: We use temporary cookies to enhance site functionality by remembering your preferences. You can disable cookies, but it may affect your experience.
We only collect personal information that you willingly provide or that is publicly accessible. We do not intentionally gather any sensitive data like social security numbers, protected health info, or financial account details.
Use of Information
The information we collect is used to provide, maintain, and improve our products and services.
Order Fulfillment: We use order details to deliver your purchase, send updates and tracking info, process payments, and manage returns/exchanges.
Customer Service: We use past communication records to assist you more efficiently on future contacts.
Product Improvements: Customer feedback helps us determine what log splitter improvements or new features to prioritize.
Marketing Communications: If you opt in, we will send occasional emails about deals, new products, or important updates regarding your purchase. You can unsubscribe at any time.
Legal Necessity: We may disclose info when required by law or to comply with a court order or subpoena. It may also be shared to assist government or regulatory investigations.
Business Sale: If Powerhorse Splitter® is sold, acquired, merged, or reorganized, customer info may be transferred to the new business entity.
We do not sell, trade, lease, or loan any identifiable personal information to third parties. Anonymous, aggregate data may be used for various analytical purposes.
Data Security
We utilize administrative, technical, and physical safeguards to protect your data.
- Data is stored on secure cloud servers with encryption, firewalls, and advanced malware protection.
- Access is restricted to authorized personnel only and requires complex passwords that are frequently updated.
- Offices and facilities feature restricted access badges, locked doors, security systems, and other physical controls.
- Policies including need-to-know principles, regular audits, and staff training strengthen data security.
- Payment information is protected by encryption during transmission and never stored on our servers.
While we work diligently to safeguard your data, no method is completely infallible. In the event of a breach, we will promptly notify affected customers in compliance with applicable laws.
Third Party Services
We may utilize other companies to provide services on our behalf such as:
- Processing payments
- Fulfilling orders
- Serving advertisements
- Conducting surveys
- Performing analyses
These service providers only receive the minimum customer information necessary and are contractually obligated to keep it confidential. We remain responsible for protecting your data when third parties are involved.
Data Retention
We retain personal information as long as you maintain an open account or we have an ongoing business need to do so, such as order fulfillment, customer service issue resolution, or adhering to legal requirements.
Closed accounts are locked from further access. After a prolonged period of inactivity, we will securely delete data in accordance with our records retention schedule.
Children’s Privacy
Our website is not targeted at or intended for minors under age 18. We do not knowingly collect any personal data from children. If we learn that a minor has provided us information without parental consent, we will promptly remove it from our systems.
Your Rights
You have certain rights related to controlling your personal data. These include:
- Access/Update/Correct – You can access, update, or correct inaccuracies in your personal data by logging into your account or contacting customer support.
- Delete – You can delete your account and personal data by emailing a request to [email protected]. We will confirm and process deletion promptly unless we have a lawful reason not to.
- Restrict Use – You can revoke consent or object to use of your personal data for direct marketing purposes by adjusting your settings or emailing [email protected].
- Data Portability – On request, we will provide you with an export of your personal data for portability purposes.
- Anonymization – You can request we anonymize parts of your data, making it unidentifiable without deleting it completely.
To exercise these rights, please submit a detailed request to [email protected]. To protect security, we may require identity verification before fulfilling certain requests. There may be circumstances where we cannot fully comply, such as with incomplete data or legal obligations, but we will still respond acknowledging your request.
Changes to this Policy
We may occasionally update our privacy policy as needed to reflect new services, legal requirements, or data handling processes. Updated versions will be posted on this page with an updated revision date. For material changes, we will provide clear notice through our website or email.
This policy was last updated on March 1, 2023.
Contact Us
If you have any questions about our privacy practices or handling of your data, please contact us at:
Powerhorse Splitter®
Attn: Privacy Office
123 Main Street
Nashville, TN 37205
Email: [email protected]
Phone: (800) 555-1234
We welcome your inquiries about privacy at Powerhorse Splitter®. Our team is happy to provide transparency into how we collect, use, share, and protect your personal information.